AUTHOR: ~~ Lisa TITLE: FAB FRIDAY - Etsy Selling Tip #3 DATE: 12/05/2008 08:32:00 AM ----- BODY:

Be nice. To EVERYONE. Because you never know who's on the other end of the computer...ask me how I know. "How do you know?" Well thanks for asking! I'll tell you: Back when TinkerAndPo was just a wee, new shop (like, two months ago, LOL) I had a customer buy a pair of gloves. No biggie, right? Well then, after she received them, I got an email inviting me to be one of only four sellers involved in a very exclusive night of shopping wherein approximately 50 attendees will already have been given our website addys to preview and will be ready to SHOP! YAY! Now this customer, the one who bought the gloves and put together this event (which btw, is next Friday, December 12th - I'll update everyone on the sales!) is an awesome woman, but she could've easily been one of the PITA customers you get...you know the one: She doesn't know what she wants. She wants you to tell her everything about each item in your shop and make recommendations. She's not sure the recipient will like it. She wants to know your shipping policy, your return policy and what color underwear you have on. Even this type of person, if you have patience and compassion, can be a great customer. How do you know that once they receive your product and see how incredibly awesome it is, they won't come back and buy more and more and more? Because you were patient and kind to them, maybe they'll tell every person who'll listen about your shop! Maybe they own a boutique and are looking for product to buy wholesale! You just don't know! So even if it's hard, even if you feel the pressure of this holiday season bearing down on you and it's all you can do to smile, try to be patient and kind to your customers and to each other...if not in the name of commerce, then just in the name of being a great person!

----- COMMENT: AUTHOR: JuliaA DATE:Dec 5, 2008, 10:21:00 AM it's good advice. i'm going to want to hear all about the selling event!

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